Back to home

Support

Questions, problems or ideas? Write to us and we'll get back to you.

Or email us at support@dachsi.app. See how we handle your message in our privacy policy.

Common questions

Cancel your subscription

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Dachsi. Cancel at least 24 hours before the trial or current period ends and you won't be charged again. Deleting the app doesn't cancel it.

Restore a purchase

In Dachsi, open Settings and choose Restore purchases. Use the same Apple ID you bought it with.

Get a refund

Apple handles all payments and refunds. Ask for one at reportaproblem.apple.com.

Delete your account

In Dachsi, open Settings and choose Delete account. This deletes your words, notes and progress, and can't be undone. It doesn't cancel a subscription, so cancel that first. If you can't open the app any more, email support@dachsi.app and we'll do it for you.

Report a clip

Tap the flag above the video and choose what's wrong. Clips that several people report are hidden.

A word or translation looks wrong

Subtitles and translations are partly automatic, so mistakes can happen. Tell us the sentence using the form above and we'll fix it.

A video won't play

Check your connection, then swipe on to the next clip. Creators can remove videos at any time, and these drop out of the feed. You can report the clip with the flag above the video.